FAQs

THE DEVELOPMENT OF OUR GARMENTS



Our products are made of 100% organic cotton, with GOTS and Fairtrade certificates.
The organic cotton with which we made our garments with comes from Bangladesh and the silk-screen printing process takes place in Spain.

We comply with the highest quality standards, respecting the environment and labor rights and laws. We take maximum care of our garments to guarantee the best quality in our products.

Our garments count with the following international certificates:

 

Resultado de imagen de peta logo

 

You can find more information about the certificates in the following links:

 

Fair Wear Foundation: https://www.fairwear.org/labour-standards/

Fairtrade: https://www.fairtrade.org.uk/

GOTS: https://www.global-standard.org/

 Organic Blended Content: https://certifications.controlunion.com/en/certification-programs/certification-programs/ocs-100-organic-content-standard

PETA Approved Vegan: https://www.peta.org/

 

HOW TO TRACK YOUR ORDER?

For orders to  Belgium, France, Germany, Netherlands, Italy, United Kindgdom and Balearic Islands you can track your order with this link:   www.trackyourparcel.eu   You have to put your country, order number and zip code. You will be able to do the tracking once the order has been shipped. If you have any problems while doing the tracking don't hesitate to contact us at  hola@wituka.com.

For orders to the rest of the world you just have to write an e-mail to   hola@wituka.com and we'll be happy to provide you the tracking

 

*We are not responsible for the possible charges requested from the Customs service of each country.

*We cannot guarantee that there will be no delays by courier companies, but we will do everything in our power so that the order arrives in the estimated time. 

 

DELIVERY TIMES

LOCATION

ESTIMATED DELIVERY

COURIER

Spain and Portugal (Peninsular)

1-2 business days

MRW/Sending

Canary Islands, Ceuta and Melilla

10 business days

Correos

Balearic Islands

2-4 business days

Correos

Germany

6 business days

Hermes

Belgium

3-7 business days

B-Post

France

3-5 business days

Colis Privé

Netherlands

4 business days

DHL

Italy

3-5 business days

SDA

United Kingdom

5-6 business days

Hermes

Countries from the European Union

5-10 business days

Local Post Office

Countries outside the European Union

5-25 business days

Local Post Office

 

  • *Expected delivery time shall be taken to count from the checkout date.

 


GUARANTEES AND RETURNS

We give you 90 days to return your order. As long as your garment is not worn, washed and in good conditions.

How to proceed for a return or change of size?

1.The product has arrived damaged or defective: write to hola@wituka.com and we will send you the product again completely free of charge and without shipping costs.

2. If you're not convinced about the product, it looks small/big, or you just have just changed your mind: Return it to us with the delivery note indicating if you want to replace it with another product or if you want the money's refund and send you can send it to any of these two addresses:

Wituka

Pedro Muñoz Torres, Nave 7, 41006 Seville (Spain)

 

Wituka Amsterdam

Muntplein 4, 1012 WR . Amsterdam (Netherlands)

 

Citees Colonia Hohe

Hohe Strasse, 112 - 50667 Colonia (Germany)


When we receive the products we will give you a code so that you can make a new purchase without any additional costs.

If you want the refund of the money, we will make the refund using the same payment method from which the purchase was made.